Community-Provider Liaison / Connect Advisor (Employee)

Job Summary:

The Community-Provider Liaison/Connect Advisor position is primarily responsible for providing community outreach for Healthy Start Coalition of Seminole County. This includes working with OB/GYN, public and private hospitals and birthing facilities to ensure the successful implementation of the Healthy Start prenatal and postnatal screening. This position will also provide initial intake, outreach, case management services to pregnant women and families with young children, and education on family planning with the Connect-Coordinated Intake and Referral (CI&R) program.  This position requires strong personal as well as telephone communication skills, strong computer skills and basic knowledge of Medicaid, pregnancy issues and home visiting.


Essential Duties and Responsibilities:


Community-Provider Liaison

  • Creates and distributes provider and patient collaterals related to the Healthy Start and other Healthy Start Coalition of Seminole programs

  • Creates progress reports on quarterly, semi-annual, and annual basis

  • Educates OB/GYNs, hospitals and birthing facilities on Healthy Start screening and referral protocols

  • Ensures that a sufficient supply of Healthy Start screening forms, brochures and educational materials are maintained in hospitals and birthing facilities

  • Maintains comprehensive log of all provider communication, education, visits, and materials distribution

  • Maintains relationships with OB/GYNs, hospitals and birthing facilities and promotes Connect Program services through weekly, monthly, or quarterly visits as needed

  • Prepares and distributes quarterly Healthy Start screening report/screening feedback to providers and Healthy Start special reports and educational material as needed

  • Updates provider contact information regularly

  • Performs other duties as deemed necessary to the success of the Coalition


Connect Advisor

  • Create and maintain a positive image of Connect, Healthy Start, Healthy Families and Early Head Start Home Visiting Programs.

  • Provide connection to home visiting services through use of decision trees and community resource inventories.

  • Provide case management services at the assigned location for the participants in the Connect program.  Case management services include:

    • Initial intake and counseling for enrollment into a home visiting program

    • Initial counseling for enrollment in a managed care plan

    • Assisting pregnant women in finding a prenatal provider

    • Assisting families in identifying a pediatrician or family practice provider

    • Providing referrals and follow up to home visiting and community programs

    • Explaining Medicaid insurance benefits as necessary

    • Explaining WIC benefits as necessary

    • Educating on family planning

    • Educating on safe sleep, community resources, prenatal and postpartum care.

  • Accurate data entry of participant information into the Well Family data system.

  • Secure and protect confidentiality and participant information into the data system.

  • Assembling of packets of educational materials to mail to the participants when needed.

  • Assist with the maintaining of educational materials and referral resources for the Connect program.

  • Participate in required program trainings and staff meetings.

  • Perform other duties as assigned by the Management Team.


Skills and Abilities:

  • Able to prioritize and work well in a fast-paced professional environment

  • Able to work within fixed budget

  • Excellent communication skills, both written and oral (bilingual preferred)

  • Understanding of cultural diversity

  • Working knowledge of MS Office products (i.e., Excel, Word, and Outlook), Internet, and virtual platforms.

  • Knowledge of purpose and services of coordinated intake and referral.

  • Knowledge of purpose and eligibility criteria for multiple home visiting programs (including Healthy Families, Healthy Start, Early Head Start Programs).

  • Knowledge of community social and health care resources and Medicaid.

  • Knowledge of maternal child health issues and services.

  • Knowledge and thorough understanding of the principals of Healthy Start Standards and Guidelines.

  • Interpersonal skills such as courtesy, compassion, tact, and confidentiality at all times.

  • Ability to plan, organize and coordinate work activities.

  • Ability to use discretion and judgement required to handle sensitive and confidential situations.

  • Ability to input data and information into a data system.

  • Ability to initiate, coordinate and follow up on incoming and outgoing referrals.


Experience and Education:

  • Bachelor’s Degree in social services, healthcare, or enrolled students in nursing, or healthcare related field.

  • A minimum of two (2) years experience in community organizing, local networking and knowledge of local maternal and child health service delivery system. 

  • Paraprofessional CI&R workers have a high school education, or its equivalent must meet additional requirements.

  • Familiarity with the Seminole healthcare community required.

  • Training, education and/or experience may be substituted for certain minimum qualifications

Job Type: Employee

Application questions

You have requested that candidates answer the following questions:

  • How many years of social work, human services, or related field experience do you have?

  • What is the highest level of education you have completed?

  • Do you speak English?

  • Do you speak Spanish?

  • Are you willing to undergo a background check, in accordance with local law/regulations?

To apply send your resume and cover letter to

To apply send your resume and cover letter to