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Community Resources

2-1-1 Is Here To Help

Experiencing hardship due to decreased hours or unpaid leave? Search our online database for services.


You are not alone. Every day, hundreds of people across Central Florida turn to 2-1-1 for information and support—whether for financial assistance, health programs, crisis support and more.

You can access 2-1-1 by phone, email, chat or text (just text your zip code to 898-211). Reaching out will get you connected to a multilingual 2-1-1 specialist in your area who can put you in touch with local organizations providing critical services to improve and save lives.

Utility Assistance

Heart of Florida United Way’s ALICE Recovery Funds includes residential utility assistance due to partnerships with The Orlando Utilities Commission (OUC—The Reliable One), Duke Energy, and the City of Winter Park Utilities.


If you are not a customer of the City of Winter Park Utilities, Duke Energy, or OUC and/or if you need any additional assistance, you can access 2-1-1 by phone, email, chat or text (just text your zip code to 898-211) to learn about other resources in the community. Visit our database for more information.

2-1-1 Reports

About 2-1-1

2-1-1 is free and completely confidential, available 24/7.

You can access information about:

  • Local Food Banks And Nutrition Programs

  • Emergency Housing Assistance

  • Disaster Relief

  • Employment And Education Opportunities

  • Veteran Services

  • Parent Resources

  • Health Care Information

  • Support And Crisis Assistance For Mental Disorders

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