Job Summary:

The Quality Assurance Manager is responsible for assisting in the determination of compliance with program goals and contract requirements. The primary duties of this position are to collect and analyze data; evaluate services; and to provide technical assistance and training to improve quality of services. This position reports directly to the Executive Director.

​

Knowledge, Skills and Abilities

• Able to establish and maintain effective working relationships with Coalition Board, Members & Staff as well as with agency representatives, service providers & fathers (target population).

• Able to work effectively with a diverse population and with different management levels.

• Able to prioritize and work well in a fast pace and changing professional environment.

• Able to travel local and out of the county (valid driver’s license, good driving record, and auto insurance are required)

• Must possess excellent interpersonal skills.

• Must possess critical thinking skills.

• Must possess excellent written and oral communications skills including the ability to effectively present information in one-on-one, group situations and public presentations.

• Must possess strong organizational skills and be detail oriented.

• Understanding of cultural diversity

• Working knowledge of MS Office products (i.e., Excel, Word, and Outlook)

• Enthusiastic self-starter able to work with minimum supervision and prepared to work flexible hours, including evening and weekends.

 

Essential Duties and Responsibilities

• Collect, review, and analyze data reports to ensure accuracy and completeness.

• Collect, review, and correct Medicaid Claims in the Well Family System.

• Evaluate program performance and outcomes based on collected data and reports.

• Review monthly and quarterly contract deliverables to ensure all required documents are included and completed correctly.

• Perform activities related to site monitoring visits with subcontracted service providers, including but not limited to review of participant records, submission of required reports, and development of exit review materials.

• Develop recommendations for service provision to improve outcomes based on findings.

• Provide assistance in development, implementation and progress reporting for Performance Improvement Plans and Corrective Action Plans

• Collect and analyze findings from participant satisfaction surveys; communicate findings to Executive Director.

• Report data analysis and annual audit findings to the Executive Director.

• Assist in reviewing and updating the Coalition’s Quality Assurance Plans

• Stay up to date on maternal, infant and child health issues.

• Assist with compiling county profile data and strategic planning.

• Stay current on evidence-based practices, models, services, and curricula.

• Review and analyze MCH indicator data for the coalition service area.

• Research and develop initiatives to improve outcomes.

• Participate in the Florida Association of Healthy Start Coalitions’ statewide data committees and CQI committees.

• Review curricula used and monitor program fidelity.

• Other duties may be assigned.

 

Education & Experience

• Minimum of four-year college degree in one of the following preferred: education, social sciences, social work, or psychology.

• OR Two years of college with three years of experience in social work, education, or counseling.

 

Special Requirements

• Must have a reliable vehicle to drive within Seminole County and requires maintaining a valid Florida State driver’s license with a satisfactory driving record and eligibility for coverage under any applicable agency insurance.

• Must show proof of and maintain liability coverage under any applicable agency insurance.

• Must pass a level 2 background check.

​

Job Type:

Contractor